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Please Note: You must call us before returning your
products. You will be issued a RMA number. All orders returned without
an RMA number will be return.
All items should be set up to make sure there is no
damage or missing parts with in the first 30-days.
All returns or exchanges must be completed within 30-days of original
shipping date. All items must be new, unused and in the original box
and packaging. Customer is responsible for insuring all packages
returned. Item that are not re-sellable will be returned to customer
with no refund. Customer is responsible for any insurance clams. (some
exception do apply*) (exceptions are listed below)
*Inflatable Products:*
example: air mattress, inflatable ground tents or inflatable truck
tents. These products can only be exchanged if found to be defective on
delivery. These items should be check and inflated to make sure there
are no problems. You must contact us within the first 10-days after
delivery to arrange for the exchange. All products must be in like new
condition. Used products will not be eligible for exchange even if
within the 10-day period. We will be happy to replace any defective
products no charge to you. Inflatable products can only be exchanged for
same product and can not be returned for a refund. If you have a problem
after the first 10 days you should contact the manufacture and file a
clam against the warrantee if applicable.
Exchanges: We understand that sometimes
mistakes happen. We will gladly exchange any products purchased from our
site. Please contact us for return/exchange information. Customer must
pay for shipping both directions. If the mistake was on our end we will
pay for the shipping.
Refunds: Refund returns are subject to a 20% restocking fee plus
the original cost of shipping. Please note that the original cost of
shipping will be charged back to the customer regardless of whether the
original shipping was free. (i.e. customers order was for $150 with free
shipping...the customer will receive a refund of $150 minus the 20%,
minus $11.50 for original shipping)
Return Authorization Form Here |
